FAQ: Questions and Answers About Plantur Products and Services
Ordering & Payment: Frequently Asked Questions About Ordering & Payment
Would you like to know how the ordering process works or which payment methods we accept? We’ve answered your most frequently asked questions about ordering and payment.
After placing your order, you will receive an order confirmation via email.
Please note that if you order multiple products, they may be delivered in separate shipments.
Typically, your order should arrive within 3–4 business days.
We offer the following payment options only:
- Credit Card (Amex, Visa, Union Pay, Mastercard)
- Apple Pay and Google Pay
The invoice will be sent to you by email after your order has been dispatched. It is for information purposes only, as the amount has already been paid using your chosen payment method.
Shipping & Delivery: Frequently Asked Questions About Shipping & Delivery
How much are the delivery charges? How long does delivery take? Here you’ll find all the key information about shipping and delivery.
The shipping cost is $5, and shipping is free for orders over $50.
The delivery time is 3–4 business days.
Currently, we do not offer express delivery.
Returns & Refunds: Frequently Asked Questions About Returns & Refunds
Would you like to cancel or return an order? We’ll explain the steps for returns and refunds quickly and easily.
To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Dr. Wolff USA Distribution Inc
Attn: Returns
RMA #
300 Cedar Lane Suite A
Edison, NJ 08817
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
You can find more information in the Return Policy.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
You can find the return address in the Return Policy.
Contact: Do You Have any More Questions?
If you haven’t found what you’re looking for in our FAQs, we’d be happy to help you personally.